LAN Connections has experience in a variety of information technology disciplines. We specialize in IT Service Management (ITSM) implementations - both large and small in scale.
Our team has more than 20 years of active experience
and has been engaged on 80+ large scale BMC implementations. ITSM:
We are experts in BMC Action Request System (ARS) suite of applications including the following modules:
--Service Request Management (SRM)
--Incident Management (IM)
--Problem Management (PM)
--Change Management (CM)
--Service
Level Management (SLM)
--Asset Management (AM)
CMDB:
We also have senior level expertise in the implementation, customization and support of the BMC Atrium CMDB and related components including:
Discovery Tools
--Atrium Integrator (AI)
--Normalization Engine (NE)
--Reconciliation Engine (RE)
Integrations:
Very rarely do customers implement
the out-of-the-box ITSM suite without the need to integrate in some form with other systems or applications.
We have many years of experience in integrating the BMC products at multiple levels including:
--Database Level (both SQL Server and Oracle)
--API
--ETL
Tools (Extract/Transform/Load) – Such as Pentaho, Etc.
Business Intelligence (BI):
Reporting has become another specialty area for us, as we can capture your reporting requirements and implement using your existing reporting tools or assist you with implementing a completely
new reporting tool.
We are experienced in multiple reporting platforms including:
--Business Objects
--Jasper Server
--SQL Server Reporting Services (SSRS)